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Royal Mail Reactive Task
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Royal Mail Task Report
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Forms
Royal Mail Reactive Task
Reports
Royal Mail Task Report
Royal Mail Task
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Please see notes at bottom of form to ensure all information is captured
Visit Type
*
Please select the correct client
Reactive Call Out - Modern Expo
Reactive Call Out - Royal Mail
Date
*
RM No
*
INC No
*
Fault Call Description
Postcode
*
RSSI strip
RSSI - (must be 0 and -80db) - Photo
*
PING - (must be below 54ms) - photo
*
Does locker require a new Antenna
*
Yes
No
Checks Carried Out By Engineer
*
Printer - REXOD - has Spacers installed
Printer - Paper roll not under 25%
Printer - Software Updated
Printer - Printed Label Test
Router - Setting are correct
Router - Firmware Updated
Mint - Checked Db9 correctly fitted
Mint - RGB Controller Test
Mint - Fan and Heater Test
Mint - Battery Back up test
Mint - Removed 4 pin (black) lead from power meter
Mint - Both fans guards in place
Monoblock - Ensured Stock Level of Paper rolls Min 2
Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place
Monoblock - Check clear of any Debris, damage or Moisture
Monoblock - Check clears bracket with no contact
Monoblock - Closed and confirmed as closed
Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen
Locker - Checked for damage include graffiti
Carried out all MCP Checks
Parts Installed
HDMI Lead
Antenna
CAT 7 Ethernet Cable
DB9 lead
RGB Controller SW:34
Temp - Printer Spacer Rings - Rentox
Custom Printer
Rentox Printer
Stack Controllers
Door Locks
Led strip 500mm
Restocked Paper Rolls
Install new Stack Roof
Battery (9979-561-01)
Bollards
No of Door Locks Change
No of Led strip changed
No of Paper Rolls
No of Stack Controllers Change
No of Bollards Installed
Are there parcels in any cells
*
Yes
No
NA
Cell Numbers
What is the measurement from the rear of Locker to Wall (mm)
*
Is locker Anchored to Floor
*
Yes
No
Are all feet in place and not damaged
*
Yes - see photos
No
Is there any damage to concrete plinth? If yes, provide photos
*
Yes - see photos
No
Is the locker in traffic flow? Take photo to show proximity of cars to locker.
*
Yes - see photos
No
Are Bollards Installed
*
Yes - see photos
No
Checks Carried Out By Support
*
Fan
RBG version No
Proximity Sensor
Software Setting
PING Test
None
Notes
Time on site
*
Time off site
*
Up Load Photos
*
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You can upload up to 25 files.
Upload photos Max 25 images
MCP (Minimum Call Procedure) requirements - NOTES TO FOLLOW ENSURE ALL PHOTOS ARE CAPTURED
Add washers to REXOD printers (if missing) – PRINCIPLE only
Check router settings using the latest procedure appropriate to multi-SIM or Dual-SIM
Provide photo of RSSI (signal strength) and ping results (these are to be added to the status tab in BAU Faults Log table). The RSSI (signal strength) must be between 0 and -80dB. The PING results must be less than 54ms. If not raise a ticket for a new antenna.
Undo any excess cables tied with a cable tie and check cable is not damaged especially from Router to Processer
Check all connectors are securely in place especially to monitor and touch screen
If paper is very low (less that 25%) change printing roll and select that have done this on the printer menu
Provide photo of printed label and check it can be peeled
Check how many spare rolls are in locker.
Check there is a metal guard fitted on both sides of the fan
Check fan and heater are working correctly
Check RGB strip light is working
Check Monoblock for any debris, damage or moisture
Check DB9 has been fitted correctly
Until Further notice, remove 4 pin cable that goes from Power Meter to Processor
Check battery is working by turning off the mains rocker switch and check screen stays on
Check very small doors are working in correct sequence
Take photos of any damage or graffiti on locker
Open any disabled doors one at a time and if they open mark them working. Fix any that do not open.
Check all doors opening. Using the local test to “open all free boxes”
Measure distance from rear wall to locker
Is locker anchored to floor?
Are all feet in place and not damaged?
Take photo of the electrical box and cable to locker
Is there any damage to concrete plinth? If yes, provide photos
Is the locker in traffic flow? Take photo to show proximity of cars to locker.
Take photo of any bollards installed
Can Monoblock be easily closed or does it catch on bracket?
Follow Dan March new config for router up dates.
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