Royal Mail Task Report
| Visit Date | RM No | Postcode | Call Out Type | Parts Installed | Checks Carried Out By Engineer | Notes | Checks Carried Out By Support | Time on Site |
|---|---|---|---|---|---|---|---|---|
| 02/09/2025 | RM000069 | GU9 7LQ | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Fan guard missing inside . Paper jam caused by damp paper roll removed roll and used new printer working perfect | Software Setting | 29 minutes |
| 02/09/2025 | RM010020 | E4 8ST | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced empty paper roll. Carried out all checks. Installed new software. | Software Setting | 44 minutes |
| 02/09/2025 | RM010224 | SG18 9BN | Reactive Call Out - Royal Mail | Antenna Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Ublocked paper jam Rectified issue with cutter Installed spacers Restocked paper rolls Installed new cat7 Upgraded firmware Backed up router | Software Setting | 51 minutes |
| 02/09/2025 | RM000191 | SN3 5TG | Reactive Call Out - Modern Expo | Door Locks | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 15 minutes | |
| 02/09/2025 | RM000139 | Ch1 4pa | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Updated router settings. | Fan RBG version No Proximity Sensor Software Setting PING Test | 50 minutes |
| 02/09/2025 | RM010115 | RG41 5AR | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test | Installed new printer updated software with will fix the issue the printer at locker was not cutting and bezel had become distorted | None | 51 minutes |
| 02/09/2025 | RM000119 | NW7 4SR | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Ublocked paper jam. Rectified issue with cutter Added spacers Installed new cat7 Upgraded firmware Backup router Carried out single sim procedure, had to modify operators list enabling the locker to operate correctly. All in working order. | Software Setting | 1 hours 22 minutes |
| 02/09/2025 | RM000119 | NW7 4SR | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Ublocked paper jam. Rectified issue with cutter Added spacers Installed new cat7 Upgraded firmware Backup router Carried out single sim procedure, had to modify operators list enabling the locker to operate correctly. All in working order. | Software Setting | 1 hours 22 minutes |
| 02/09/2025 | RM010063 | RG31 7SA | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router was offline. Checked settings and Firmware all upto date. Poor Ping test new antenna required. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours | |
| 02/09/2025 | RM010127 | Wn2 4er | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Paper role on the printer was not secured in place Correctly with the sliding bracket. The screws that secure the printer were not tight, there were louse, so the printer had moved out of alignment. Sim card pin tool is missing. | Fan RBG version No Proximity Sensor Software Setting PING Test | 49 minutes | |
| 02/09/2025 | RM010007 | RG22 4TW | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Software Setting | 1 hours | ||
| 02/09/2025 | RM000127 - RADCLIFFE | M26 1aa | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router Firmware updated, to 7.16.3. Roouter settings updated. Printer firmware updated to .703. printer paper Jammed, screws that fix the printer down were not tight, also screws are missing, the tiny black ones. Only 1 black screw holding the perspex slide through. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 27 minutes | |
| 01/09/2025 | RM000124 | M253aa | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Printer is not printing properly it fadding on the left, needs replacing under warranty. A ping of 116 , maybe needs a new antenna. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 17 minutes |
| 01/09/2025 | RM000126 | M16 7qa | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Printer Jammed, with paper. Router Firmware updated, to 7.16.3. Updated printer to .703 | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 30 minutes |
| 01/09/2025 | RM010126 | Sk8 5nw | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | All checks done. Printer needed re alignment. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 10 minutes | |
| 01/09/2025 | RM010145 | Sk5 7nz | Reactive Call Out - Modern Expo | RGB Controller SW:34 | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Too many rs 485, installed. Had to establish and trace ones not in use and plug in new rgb controller. | Fan RBG version No Proximity Sensor Software Setting | 2 hours 13 minutes |
| 01/09/2025 | RM010027 | N4 1UJ | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Antenna have both been ripped from locker. Battery needs time to recharge as power was off. Cleared blockage in printer. Spacers missing so installed new. | Software Setting | 1 hours 4 minutes |
| 01/09/2025 | RM000209 | TQ6 9BE | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Software Setting | 1 hours 25 minutes | |
| 01/09/2025 | RM010136 | Sk15 1pd | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Power was off, roof access needed. Cut cable tie making router cable tight. Now back online. Updated router 7.16.3. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 41 minutes | |
| 01/09/2025 | RM000111 | OL1 1AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Paper was stuck in printer. Removed paper jam , working fine now. Printer firmware updated to 703. Router Firmware updated, to 7.16.3. New cat 6 cable installed. | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 14 minutes |
| 08/09/2025 | RM000177 | SE17 3AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Ublocked paper jam Rectified issue with cutter Replaced paper rolls x2 Installed new cat7 Upgraded firmware Backed up router | Software Setting | 54 minutes |
| 30/08/2025 | RM010105 | RM2 5AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Door Locks | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced defective cat 5 for cat 7. Installed spacers correctly. Replaced defective lock on cell 2. Updated to latest software. Fan grill missing from inside | Software Setting | 1 hours |
| 30/08/2025 | RM010090 | ME15 6AT | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - Paper roll not under 25% Printer - Software Updated Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Printer has a fault with the cutter and requires a replacement. The antennas have been ripped off. Installed new cat 7. Upgraded firmware. Backed up router. | Software Setting | 1 hours 7 minutes |
| 15/08/2025 | RM010027 | N4 1UJ | Reactive Call Out - Royal Mail | Carried out all MCP Checks | MCB in the store was switched off. I have now switched it on, but there is no power to the enclosure outside the building. Electrician is required to carry out fault finding to the supply. | Software Setting None | 35 minutes | |
| 29/08/2025 | RM010219 | Ne38 7NP | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Rj 45 router cable replaced | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 10 minutes | |
| 29/08/2025 | RM010295 | Ne6 5nr | Reactive Call Out - Modern Expo | Stack Controllers Door Locks | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | New stack controller in column 2, ID12, new lock for box 15. Led lights could not be completed as the whole canopy has to come off, as the wire from led is not accessible. Needs 2 men to take the roof off. | Fan RBG version No Proximity Sensor Software Setting PING Test | 5 hours 35 minutes |
| 29/08/2025 | RM000034 | LU6 1JH | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced antenna for new and carried out check. PING was 86ms average. RSSI was -82. Re installed old antenna back. Installed new cat 7 from router to mint. Installed new paper roll as printer was out. Fan grill is missing. Side panel is missing. Mono block catches very badly on side brackets. | Software Setting | 44 minutes |
| 29/08/2025 | RM010017 | SW16 3PY | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Unblocked paper jam Installed spacers Installed new cat7 Upgraded firmware Backed up router Upgraded printer No inside fan guard Adjusted feet as door not opening properly | Software Setting | 1 hours 15 minutes |
| 29/08/2025 | RM000247 | Ne20 9AA | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | When i arrived the machine was off i had to open from the roof. Replacement of new RJ45 cable. When testing battery, a loss of power occurs, everything goes off, the battery maybe completely flat due to the machine being of for a while. | Fan RBG version No Proximity Sensor Software Setting PING Test | 3 hours 9 minutes |
| 29/08/2025 | RM010087 | TW18 3AP | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Upgraded firmware. Backed up router There is no inside fan guard. Installed new spacers. Unblocked printer jam Adjusted paper rolls cutter | Software Setting | 42 minutes |
| 28/08/2025 | RM101143 | M13 0ww | Reactive Call Out - Modern Expo | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Install new IP Camera but could not verify fry from the bass.If it was working or not. Ping 42 RSI -64 | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 2 minutes | |
| 28/08/2025 | RM010145 | Sk5 7nz | Reactive Call Out - Modern Expo | Carried out all MCP Checks | Could not complete survey and faults, kfp IT Solutions, working for MINT, was there, fixing rs484 and cables. Would be there for 2 hours. I got the goahead to abort. | Software Setting None | 20 minutes | |
| 28/08/2025 | RM000108 | St4 2ax | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router firmway updated, to 7.16.3. Box 36, not working, checked and re enabled now, working. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 45 minutes | |
| 28/08/2025 | RM010039 | DN17 3NB | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Door fine had slight friction but was opening. Adjusted to remove all friction and opening and closing as expected. | Fan RBG version No Proximity Sensor Software Setting | 24 minutes | |
| 28/08/2025 | RM010129 | DN4 0NX | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | All power connectors checked and tightened. Monitored mains power for 5 minutes, there is a steady 242.5 volts. Router backup file installed. It appears the issue is with the router power connector. Cable ties were tight and were pulling the power cable to the right. Now Loosed off. Problem recreated by slightly moving the power cable to the right. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 18 minutes |
| 28/08/2025 | RM010101 | Pr2 1hy | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Router firmway updated, to 7.16.3. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 33 minutes |
| 28/08/2025 | RM010082 | S9 5EZ | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Accessed via roof, rebooted locker. DB9 in com port 1 was not fully seated. Locker massively out of level, doors not properly opening. Levelled locker and adjusted doors. Router setting ls checked. | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 19 minutes |
| 28/08/2025 | RM010097 | RM1 3RL | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Checked for damage include graffiti Carried out all MCP Checks | Carried out emergency entry Installed new cat7 Installed new barcode scanner Backed up router | Software Setting | 1 hours 11 minutes |
| 27/08/2025 | RM000147 | Ls27 8tb | Reactive Call Out - Royal Mail | Stack Controllers | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Box 39 not operating correctly, now fixed. Box 3 now transferred to correct port. Antenna and GPS now in correct port. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 49 minutes |
| 27/08/2025 | RM000083 | EN5 1AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed new cat7 Updated firmware. | Software Setting | 56 minutes |
| 27/08/2025 | RM000134 | Wf1 1aa | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router firmway updated, to 7.16.3. Box operating and enabled. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 14 minutes |
| 27/08/2025 | RM000069 | GU9 7LQ | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | cleared paper jam restocked mint with 2 rolls of paper | Software Setting | 48 minutes |
| 27/08/2025 | RM010254 | Wf17 7se | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Correctly terminated the Earth cable. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 1 minutes | |
| 27/08/2025 | RM000200 | GL55 6AA | Reactive Call Out - Royal Mail | Door Locks | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced Door lock on door 60 Reconnected cable in stack controller as disconnected. Updated Router settings. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 5 minutes |
| 27/08/2025 | RM010108 | Wf157ds | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Reuter settings and firmware updated. The two Led strips not working but are now fixed. | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 14 minutes |
| 27/08/2025 | RM000240 | IP14 1AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | No issues with powr or screen No inside cover to fan Upgraded firmware Installed new cat7 Restocked paper Installed spacers Rectified issue with 2x diffusers as were incorrectly installed | Software Setting | 1 hours 11 minutes |
| 27/08/2025 | RM010125 | HD1 6NW | Reactive Call Out - Royal Mail | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced printer Updated router and settings checked | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 10 minutes |
| 26/08/2025 | RM000048 | CM23 3AL | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced damaged cable and installed new cat7 from mint to router. Upgraded firmware. | Software Setting | 48 minutes |
| 26/08/2025 | RM010085 | TN39 3LR | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Printer was jammed due to the spacers incorrectly fitted and bar to secure not in correct place. Update firmware and back file | Software Setting | 31 minutes |
| 26/08/2025 | RM000074 | E14 7AE | Reactive Call Out - Royal Mail | Antenna Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | I installed new cat7 from mint to router. I updated the firmware. Installed new spacers. Unblocked paper jam. Unable to test print as requires new printer, it will not feed any paper through causing it to make a loud malfunctioning noise. Printer has been switched off. | Software Setting | 8 minutes |
| 25/08/2025 | RM010064 | SG5 1PU | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced defective USB lead to screen and tested all ok. Fan grills missing both sides. | Software Setting | 39 minutes |
| 25/08/2025 | RM000110 | TW3 1AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Checked for damage include graffiti Carried out all MCP Checks | Restocked 2 rolls of paper | Software Setting | 43 minutes |
| 25/08/2025 | RM000002 | W13 0LE | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Fan grill on inside is missing. Cells 9.19 need to be re enabled. | None | 30 minutes |
| 23/08/2025 | RM010022 | HA3 0JA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed cat7 from mint to router in place of damaged cat5 Updated firmware | Software Setting | 49 minutes |
| 23/08/2025 | RM000086 | HA8 7AG | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | There is graffiti to the front and side of locker. Installed new cat7 from mint to router as other lead cut. Updated firmware. Antenna has been removed. LED strips not working. Located fault above. Cables was disconnected and wiring was also not terminated correctly. Altered wiring and now in working order. | Software Setting | 1 hours 34 minutes |
| 22/08/2025 | RM010011 | CM8 2AP | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Updated firmware No paper at printer so restocked 2x rolls Replaced damaged cat5 for cat7 from mint to router Antennas have been ripped off | Software Setting | 1 hours |
| 22/08/2025 | RM010051 | CM2 5PA | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Unblocked paper jam Installed spacers Updated firmware | Software Setting | 44 minutes |
| 22/08/2025 | RM000085 | RM15 5DU | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed new cat7 from mint to router as cable was damaged. Unblocked printer New printer is required as plastic guard that feeds paper roll is missing. New lead required from mint to RGB as it has melted. Used temp lead to test lighting. I have disconnected both the printer and the RGB. | Software Setting | 1 hours 18 minutes |
| 22/08/2025 | RM000072 | RM3 8YN | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed new cat7 from mint to router Installed new paper roll as printer was empty. | Software Setting | 50 minutes |
| 22/08/2025 | RM010059 | CM5 9AR | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed new cat7 from mint to router. Updated software Updated router Installed spacers No guard to the inside of the fan | Software Setting | 1 hours 27 minutes |
| 22/08/2025 | RM000245 | MK11 3AA | Reactive Call Out - Royal Mail | Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed | Locker has been moved from original position from end of building to front of building. No power supply installed as yet. Installations team required | Software Setting None | 18 minutes | |
| 22/08/2025 | RM000220 | BS4 3DZ | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced Network Cable from router to Mint | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours |
| 21/08/2025 | RM000008 | SW9 6AB | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced damaged cat 5 lead for cat7 , cleared paper jam. Downloaded latest software. | Software Setting | 47 minutes |
| 21/08/2025 | RM010058 | SW6 2GD | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced paper roll , and spacers , installation of new software as supplied by Royal Mail. Fan grill missing | Software Setting | 1 hours 51 minutes |
| 21/08/2025 | RM000161 | GU35 0HH | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - RGB Controller Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced paper and restocked paper rolls and installed new cat7 cable | Software Setting | 29 minutes |
| 21/08/2025 | RM010087 | Tw18 3AP | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Cleared paper jam and replaced paper ensuring 2 rolls in the mint and carried out full mcp | Software Setting | 44 minutes |
| 21/08/2025 | RM010023 | TW12 1AW | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | No fan gained on inside, new rexod printer required due to cutting malfunction. Upgrade Ethernet cable to cat 7 | Software Setting | 59 minutes |
| 21/08/2025 | RM010025 | UB8 1QW | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed new cat7 from mint to router. Installed spacers Changed roll as damaged Restocked paper rolls | Software Setting | 1 hours 7 minutes |
| 20/08/2025 | RM000020 | TW15 1YA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Parcels removed by Royal Mail and locker cleared to empty by support. Installed new rexod printer and updated software. On arrival found antenna to be at the back behind locker moved to correct postion on top of locker and had a massive gain in signal tested with new antenna which made signal strength worst discussed with Dan Marsh | Software Setting | 2 hours 2 minutes |
| 20/08/2025 | RM000142 | FY2 0XX | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Removed printer jam Updated router settings - FW left on version 7.14.2 | Fan RBG version No Proximity Sensor Software Setting PING Test | 45 minutes | |
| 20/08/2025 | RM010250 | CH44 9DE | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router settings updated. FW version already on 7.16.3 | Fan RBG version No Proximity Sensor Software Setting PING Test | 30 minutes |
| 20/08/2025 | RM000056 | CW9 5AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Changed setting in the router. FW version already on 7.16.3 Ping and RSSI improved substantially after reboot. Cleared printer jam | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours |
| 20/08/2025 | RM000056 | CW9 5AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Changed setting in the router. FW version already on 7.16.3 Ping and RSSI improved substantially after reboot. Cleared printer jam | Fan RBG version No Proximity Sensor Software Setting PING Test | 40 minutes |
| 19/08/2025 | RM000011 | E17 3AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed new cat7 cable from mint to router Ublocked printer jam Installed new printer roll. Installed spacers | Software Setting | 1 hours 19 minutes |
| 19/08/2025 | RM000221 | GU51 3BQ | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Locker on line when I arrived updated router setting as per support | Software Setting | 52 minutes |
| 19/08/2025 | RM000189 | BS34 7ST | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Accessed through roof Screen was off Powered up screen Updated Router firmware Carried Out MCP tests | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 6 minutes |
| 19/08/2025 | RM010043 | SL6 0JR | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | There are some bollards from Sainsburys but one missing. This locker is a single sim rut956. | Software Setting | 49 minutes |
| 19/08/2025 | RM000110 | TW3 1AA | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test | Replaced REXON | Software Setting | 22 minutes |
| 19/08/2025 | RM000193 | SE5 9JH | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced Cat7 cable Repaired diffuser for LED strip Updated router | Software Setting | 1 hours 13 minutes |
| 19/08/2025 | RM000147 | LS27 8TB | Reactive Call Out - Royal Mail | Door Locks | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Cleared printer jam, cutter stuck in the cut position Changed door lock 3, this is a controller issue. Moved connector to number 12 on the controller as discussed with Dan Marsh. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 10 minutes |
| 19/08/2025 | RM010129 | DN4 0NX | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | MCP checks carried out last week. Router was locked up. Rebooted and checked settings. Nothing needed to be changed. Reboot brought locker back online. Nothing further to check. | Fan RBG version No Proximity Sensor Software Setting PING Test | 40 minutes | |
| 18/08/2025 | RM000191 | SN3 3RB | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Updated Router firmware & Carried Out MCP checks | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 30 minutes | |
| 16/08/2025 | RM000244 | CO1 2GB | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced cat7 from mint to router. Added spacers Unblocked paper jam and changed roll | Software Setting | 56 minutes |
| 15/08/2025 | RM000104 | SL6 1WT | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | On arrival locker in working order update printer software to latest version and update router firmware checked setting single sim scanner working perfectly was on site when postman empty and onsite while customer send a parcel to the locker no problems | Software Setting | 1 hours |
| 15/08/2025 | RM010063 | RG31 7SA | Reactive Call Out - Modern Expo | CAT 7 Ethernet Cable | Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Updated firmware and router settings check all doors operation upgrade Ethernet lead from mint to router with cat 7 cable unable to find fault with locks | Software Setting | 1 hours 27 minutes |
| 15/08/2025 | RM000210 | NN5 5JY | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Fan grills missing from both sides. Carried out checks with royal mail. Found printer faulty. New printer required under warranty. Replaced damaged cat 5 cable for new | Software Setting | 1 hours 28 minutes |
| 14/08/2025 | RM000025 | L34 5QQ | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Relay installed, locker wouldn’t boot. The relay wiring had been changed on a previous visit to bypass the relay, carried out by Modern Expo. Manually opened all doors to remove packages and give them to the delivery office. 5 parcels. Rewired the relay to correct state with the help of Dan Marsh. All stacks were greyed out, ME remotely configured the router. | Fan RBG version No Proximity Sensor Software Setting PING Test | 4 hours 50 minutes | |
| 14/08/2025 | RM000179 | L18 8AA | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed power supply,, locker still would not start. Checked all connections and found that the relay was not seated properly. Locker configured and set up with RM | Fan RBG version No Proximity Sensor Software Setting PING Test | 3 hours 45 minutes | |
| 15/08/2025 | RM010062 | GU7 1NG | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Checked for damage include graffiti Carried out all MCP Checks | Cleared printer jam and replaced roll as very low | Software Setting | 36 minutes |
| 14/08/2025 | RM010256 | SK2 7NR | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Installed firmware which was rolled back by ME Settings added from backup Ethernet cable for PC replaced with cat6 | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 30 minutes | |
| 14/08/2025 | RM010173 | SK11 8NA | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router settings updated to new backup provided by Dan Marsh. | Fan RBG version No Proximity Sensor Software Setting PING Test | 38 minutes | |
| 14/08/2025 | RM010097 | RM1 3RL | Reactive Call Out - Royal Mail | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Carried out all MCP Checks | Replaced faulty printer. | Software Setting | 3 hours 5 minutes |
| 14/08/2025 | RM010043 | SL6 0JR | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed | Installed new printed and update firmware lock no back working again | Software Setting | 52 minutes |
| 14/08/2025 | RM010019 | N21 3RS | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed | Installation of new rexod printer. Carried out test , printed labels found damage to side inspection panel | None | 35 minutes |
| 13/08/2025 | RM000009 | SW84FA | Reactive Call Out - Modern Expo | Mint - RGB Controller Test | Installed new power supply but this did not fix the problem stripped down 12v system to find fault on the Telefonica router as it was faulty and back feeding the supply activating the power supply over load protection locker requires a new Teltonika router and power lead | None | 3 hours 38 minutes | |
| 13/08/2025 | RM000096 | LU1 1AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Unblocked jam from printer. Replaced cat7 from mint to router Carried out firmware update | Software Setting | 52 minutes |
| 13/08/2025 | RM000149 | BA14 8DA | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Printer was jammed with paper. Cleared jam and carried out MCP tests | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 15 minutes | |
| 13/08/2025 | RM010048 | GU30 7TW | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Paper jam due to incorrect spacers clear jam and installed new spaces also changed cable from router to min with cat 7 cable | Software Setting | 33 minutes |
| 13/08/2025 | RM010045 | WD25 9JS | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Unblocked jam to printer. | Software Setting | 1 hours | |
| 13/08/2025 | RM000130 | TW17 9AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Unblocked paper jam from printer. Replaced cat 7 from mint to router | Software Setting | 42 minutes |
| 13/08/2025 | RM010118 | HP22 3AP | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed | Replaced Rexod printer for new and tested. | None | 20 minutes |
| 13/08/2025 | RM000239 | SP8 4PY | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Locker Off Line Emergency Access through roof Carried Out MCP checks Updated Router | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 25 minutes | |
| 14/08/2025 | RM010109 | DT10 2NB | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced Printer ROLL Left X 2 Rolls in Locker Carried MCP checks | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 30 minutes | |
| 12/08/2025 | RM000103 | BS3 3NR | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Screen was working along with printer on arrival. Carried Out checks LED lighting not working 12v to controller. Disconnected Photocell still showing offline possible RGB faulty | Fan RBG version No Proximity Sensor Software Setting PING Test | 13 hours 40 minutes | |
| 12/08/2025 | RM010129 | DN4 0NX | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router settings and firmware updated. Ethernet cable between router and PC not fully inserted. Locker now online. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 15 minutes | |
| 12/08/2025 | RM000220 | BS4 3DZ | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Gained access through roof. Rebooted locker updated Carried Out checks Locker back online | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 50 minutes |
| 12/08/2025 | RM000144 | N7 9HH | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Replaced paper , installed all latest software. | None | 40 minutes |
| 11/08/2025 | RM010200 | S2 2BJ | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Door 29 reconnected to controller and tested multiple times. | Fan RBG version No Proximity Sensor Software Setting | 45 minutes | |
| 11/08/2025 | RM000155 | NG10 1AA | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Locker settings checks Printer firmware updated | Fan RBG version No Proximity Sensor Software Setting PING Test | 43 minutes | |
| 11/08/2025 | RM000207 | B93 0NJ | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Software Updated Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Router settings and firmware updated | Fan RBG version No Proximity Sensor Software Setting PING Test | 55 minutes | |
| 11/08/2025 | RM000159 | B11 2DY | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Router - Setting are correct Router - Firmware Updated Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin (black) lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out all MCP Checks | Reseated printer as not in correct position. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 25 minutes | |
| 11/08/2025 | RM010198 | WV14 9DP | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Locker screen was off. Roof access required. Router settings and firmware updated. Locker now online | Fan RBG version No Proximity Sensor Software Setting PING Test | 4 hours 10 minutes | |
| 09/08/2025 | RM000232 | CO10 2GT | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Locker off line. Carried out emergency entry. Checked connections to mint. Found loose connection on main connector. Repaired connection , carried out MCP. Postman took parcels from cells 38/42. Still showing as busy but empty. | None | 1 hours 9 minutes |
| 08/08/2025 | RM010123 | WF13 4RH | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router settings amended. Cat6 cable between router and PC installed. | Fan RBG version No Proximity Sensor Software Setting PING Test | 3 hours 18 minutes | |
| 08/08/2025 | RM | WF1 2DX | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Printer stripped and cleaned Barcode working as expected. Printer needs the spacer washers. Temp fixed with a cable tie. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 26 minutes | |
| 08/08/2025 | RM000128 | ME8 0QN | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Unblocked jam to the printer. Fan not functioning as it should and this issue has been escalated. | None | 1 hours 47 minutes | |
| 08/08/2025 | RM000215 | DH8 7RU | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router power cable was loose, now firmly inserted. Router settings updated. Router firmware updated. Ethernet cable to the PC not full inserted. Now fully inserted. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 10 minutes |
| 08/08/2025 | RM010211 | SR4 6ND | Reactive Call Out - Modern Expo | Door Locks | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | RM010211 doors 58 and 93 repaired. Replaced cables on door 58 and 93 Replaced stack controllers ID 16 and 19 Door 50 will not full open even with roof access. The door mechanism triggers and the door will open about 20mm but it is completely jammed. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 41 minutes |
| 08/08/2025 | RM010211 | SR4 6ND | Reactive Call Out - Royal Mail | Stack Controllers Door Locks | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | RM010211 No access to the router on arrival. Factory reset was required. All settings input and confirmed with Uthi. Router firmware updated. Locker now online. Door 58 and 93 repaired as instructed by ME Door 50 is completely jammed. Mechanism operates and slightly releases but will not open. ME informed. Printer firmware updated. Barcode scanner tested | Fan RBG version No Proximity Sensor Software Setting PING Test | 3 hours 15 minutes |
| 08/08/2025 | RM000212 | TN8 5AA | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Unblocked paper jam. Added another spacer. | None | 56 minutes |
| 08/08/2025 | RM000021 | KT22 7AE | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Ublocked paper jam to printer. Added spacers | None | 1 hours 3 minutes |
| 08/08/2025 | RM010026 | HA4 0HQ | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Removed paper jam, reset printer blade. Installation of latest software. | None | 42 minutes |
| 07/08/2025 | RM000010 | E15 2AA | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - Printed Label Test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Replaced HDMI to screen from mint. Unblocked paper jam. Added spacers Repaired LED diffuser for strip light. | None | 1 hours 20 minutes |
| 07/08/2025 | RM000043 | HX1 1AA | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router was unresponsive on arrival. Settings checked and firmware updated. Rebooted and locker not online. Printer firmware updated. | Fan RBG version No Proximity Sensor Software Setting PING Test | 40 minutes | |
| 07/08/2025 | RM010071 | GU34 1SS | Reactive Call Out - Modern Expo | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted | Replaced defective rexod printer. Updated software. Printed test label | None | 42 minutes |
| 07/08/2025 | RM000071 | IG11 7UJ | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Paper roll empty. Installed new roll and restocked | None | 1 hours 5 minutes |
| 07/08/2025 | RM010126 | SK8 5NW | Reactive Call Out - Royal Mail | Rentox Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Printer replaced with new - firmware updated on the printer. Router setting checked and firmware updated. Black USB cable for power meter removed. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 35 minutes |
| 07/08/2025 | RM010007 | RG22 4TW | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Replaced printer paper. Tried to upgrade software to printer but not response. Reported to modern expo. Carried out test , printer still not operational. New custom printer required. | Software Setting | 1 hours 50 minutes |
| 07/08/2025 | RM010097 | RM1 3RL | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | System now updated and scanner working. Spacers installed to printer. Unblocked jam to printer. Repaired LED strip light diffuser | None | 2 hours |
| 07/08/2025 | RM000221 | GU51 3BQ | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Carried out emergency entry. Installation of new firmware. Locker screen is stating “coming soon” | None | 40 minutes | |
| 07/08/2025 | RM000089 | L37 7AA | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Roof access required. Screen locked up on arrival. Router settings changed. Router firmware updated. Poor signal area. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 40 minutes |
| 07/08/2025 | RM010131 | CH42 9JG | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Change Ethernet cable to Cat6 Fan guard missing | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours | |
| 07/08/2025 | RM000026 | DA7 4BS | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Unblocked jam with paper roll on printer. Installed new roll | None | 1 hours 48 minutes |
| 07/08/2025 | RM010049 | GU15 3YN | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Carried out emergency entry. Replaced paper roll , installed spacers , grill missing from fan , installation of new software. Cells 26/46/47/64 all grey on screen but opened correctly. Screen showing “locker coming soon”. Flexible copex requires attention | None | 1 hours |
| 06/08/2025 | RM000001 | EC1R 5HP | Reactive Call Out - Modern Expo | RGB Controller SW:34 Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed | Replaced RGB for RGB34. Tested print label. Upgraded custom printer. Grills missing from fan | None | 1 hours 10 minutes |
| 05/08/2025 | RM000013 | E6 6AA | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Adjusted levels to stack 1/2 , adjusted doors on 1/2 open ok. Cleared paper jam , installed new paper roll , printer will not function installed software update. Still not working new custom printer required. Found 2x 500mm LED strips are faulty. New strips required. Found cells 9/16/17/20/31/36/54/67/72/92/ are all showing grey on screen | None | 1 hours 16 minutes | |
| 05/08/2025 | RM000143 | SE10 0DP | Reactive Call Out - Modern Expo | HDMI Lead Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Checked for damage include graffiti | Screen unresponsive. Replaced for new HDMI lead. Replaced RGB for sw34 | None | 56 minutes |
| 05/08/2025 | RM010030 | BR7 5AG | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Installed new printer roll and spacers. Cleared paper jam from printer. | None | 48 minutes |
| 05/08/2025 | RM000162 | BR1 3 QH | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Removed paper jam in printer, reset printer cutter as dropped. Installation of cable to supply LED strip in stack 1. Repaired defective connection on LED strip. Fitted a new lock on cell 12 showing grey on screen. No response. | Software Setting | 2 hours 4 minutes |
| 04/08/2025 | RM010051 | CM2 5PA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Replaced cat 7 cable. Removed paper jam in printer and installed new roll and spacers. | None | 1 hours 36 minutes |
| 04/08/2025 | RM010105 | RM2 5AA | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Installed new router software. Removed paper jammed. Repositioned antenna onto roof | None | 1 hours | |
| 04/08/2025 | RM000212 | TN8 5AA | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Both fans guards in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed | Locker was off line , reset RCD in post depot. Replaced power meter lead. | None | 56 minutes | |
| 02/08/2025 | RM010184 | BL5 2AR | Reactive Call Out - Modern Expo | Monoblock - Closed and confirmed as closed | Earth cable correctly installed at the rope of the locker. Electrical connection earth was in place but but not tightened. All connections now secure. | None | 1 hours 25 minutes | |
| 02/08/2025 | RM010101 | PR2 1HY | Reactive Call Out - Modern Expo | Monoblock - Closed and confirmed as closed | Left two stacks weren’t looped into the earth. Electrical earth did not have nut on the connector. All connections made good | None | 1 hours 5 minutes | |
| 01/08/2025 | RM000245 | MK11 3AA | Reactive Call Out - Royal Mail | CAT 7 Ethernet Cable | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Installation of new cat 7 cable. Grill missing from fan | None | 40 minutes |
| 01/08/2025 | RM010094 | WF1 2DX | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router firmware updated and setting checked. Replaced Ethernet cable from router to PC | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 8 minutes |
| 01/08/2025 | RM000154 | S49 1PF | Reactive Call Out - Modern Expo | RGB Controller SW:34 | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Fan RBG version No Proximity Sensor Software Setting PING Test | 40 minutes | |
| 01/08/2025 | RM010002 | B78 3HD | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router firmware updated. Fan covers missing | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 10 minutes | |
| 01/08/2025 | RM000113 | B35 7AQ | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router settings changed and router firmware updated. | Fan RBG version No Proximity Sensor Software Setting PING Test | 53 minutes | |
| 01/08/2025 | RM000077 | B70 1HX | Reactive Call Out - Modern Expo | Custom Printer | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router firmware updated | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours |
| 01/08/2025 | RM000225 | B69 4AA | Reactive Call Out - Modern Expo | RGB Controller SW:34 | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Router firmware updated | Fan RBG version No Proximity Sensor Software Setting PING Test | 35 minutes |
| 01/08/2025 | RM010122 | B47 6EY | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti Carried out Full MCP Checks | Earth connected checks at the top of the locker, all ok. Check earth on electrical connection and inside Monoblock, all ok. Updated printer firmware Updated router firmware | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 25 minutes | |
| 01/08/2025 | RM010046 | NN14 1GY | Reactive Call Out - Modern Expo | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Printer cleaned and firmware updated. Now tested and working. Fan blade missing and noisy. Router firmware updated and setting checked. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 5 minutes | |
| 31/07/2025 | RM010136 | Sk15 1PD | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Router settings checked and firmware updated. Right led not working. Connected and now working. Printer cleaned. | Fan RBG version No Proximity Sensor Software Setting PING Test | 59 minutes | |
| 31/07/2025 | RM000151 | L36 6AA | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Printer firmware updated. | Fan RBG version No Proximity Sensor Software Setting PING Test | 50 minutes |
| 31/07/2025 | RM000118 | NW10 4UA | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | On arrival screen was frozen rebooted locker and carried MCP locker no in working order installed 1 x new cat7 lead from mint to router | Software Setting | 40 minutes |
| 31/07/2025 | RM000088 | L19 9AA | Reactive Call Out - Royal Mail | Led strip 500mm Antenna | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Installed upgraded antenna. Levelled locker as doors not opening properly. Removed power meter usb cable. Router to PC Ethernet cable tested. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 55 minutes |
| 31/07/2025 | RM010118 | HP22 3AP | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Locker was off on arrival (we believe the shop may of turned it of due to beeping alarm from printer jam but not confirmed ) installed a new cat 7 cable from mint to route. The rebid printer requires repayment as the cutting arm has droped and is paper passing through the bezel | Software Setting | 58 minutes | |
| 30/07/2025 | RM | YO15 2PY | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Was in contact with Anant trying various ways to increase the ping speed. Tried upgraded antenna but this made everything worse. Replaced original antenna and moved them slightly forward. Replaced Ethernet cable for cat 6. | Fan RBG version No Proximity Sensor Software Setting PING Test | 3 hours | |
| 30/07/2025 | RM000196 | DN15 7AA | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Accessed locker via roof. Setting on the router updated and latest firmware installed. | Fan RBG version No Proximity Sensor Software Setting PING Test | 1 hours 12 minutes | |
| 30/07/2025 | RM000076 | SW17 8PY | Reactive Call Out - Royal Mail | Restocked Paper Rolls HDMI Lead | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Install cat7 cable from mint to router installed new hdmi to screen from mint reset setting on router and upgraded firmware carried out MCP | Software Setting | |
| 30/07/2025 | RM010040 | DA1 4HW | Reactive Call Out - Royal Mail | DB9 lead Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Had to carry out emergency entrance. New RGB sw34 required as LEDs perm on Checked connections and settings. | Software Setting | 1 hours 4 minutes |
| 30/07/2025 | RM000005 | SW15 6BW | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Install 1 x cat 7 cable from mint to router tested barcode no issue found , restock mint 1 roll of paper and change the roll on printer as | Software Setting | 45 minutes | |
| 29/07/2025 | RM010041 | ME20 7NA | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Cleared paper jammed in printer. Installed spacer rings. Removed power meter cable. Removed cable ties. | None | 1 hours 2 minutes |
| 29/07/2025 | RM000168 | OX7 5SS | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | On arrival found antennas fitted to the rear or the locker see phones moved them to correct position and tested Sigal and data which came with the range, also installed a cat5 cable to replace old cable carried out MCP | Software Setting | 1 hours 30 minutes |
| 28/07/2025 | RM000212 | TN8 5AA | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | On arrival locker screen was blank and un responsive carried out emergency opening and reboot locker. Changed the cat 5 cable for a new one tested with support. Printer was not working due to a software issue plus spacers had been installed incorrectly 4 on 1 side not 2 on each side. Modern where able flash the software to printer as I was locked out locally left locker in full working order after carrying out MCP | Software Setting | 1 hours 52 minutes | |
| 28/07/2025 | RM010019 | N21 3RS | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Printer has mechanical fault. New printer required under warranty | None | 1 hours 2 minutes | |
| 28/07/2025 | RM010033 | TN34 1PH | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Printer requires replacement the cutting mechanism is faulty and not allowing the paper to flow your feed chamber | Software Setting | 1 hours 45 minutes | |
| 28/07/2025 | RM010085 | TN39 3LR | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | On arrival printer was jamed and paper low cleared jam and install spacers for paper and installed a new roll paper | Software Setting | 40 minutes |
| 28/07/2025 | RM010038 | RM16 6YJ | Reactive Call Out - Royal Mail | Temp - Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Found only 2 x led strips working. Removed roof panel and found poor connection. Installed correct connectors and tested. Found printer jammed on arrival. Cleared printer and installed spacers. | None | 53 minutes |
| 26/07/2025 | RM000192 | SG18 8AA | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Installation of spacer rings to printer , installed new software. | None | 46 minutes |
| 26/07/2025 | RM000115 | BH20 4AA | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Installed Renox spacers and updated the sofotwere and carried out MCP check locker in full working order | None | 59 minutes |
| 25/07/2025 | RM010064 | SG5 1PU | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox HDMI Lead | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Fan guards missing both side, Screen no responsive on arrival emergency procedure carried to gain access. changed HDMI lead and rebooted screen now in working order. Also checked operation of cell 25 and advised support team to activate | None | 1 hours 46 minutes |
| 25/07/2025 | RM000147 | LS27 8TB | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Removed printer jam. Printer spacers missing Fan covers missing | Fan RBG version No Proximity Sensor Software Setting PING Test | 50 minutes | |
| 25/07/2025 | RM000080 | CB8 8JJ | Reactive Call Out - Royal Mail | Antenna | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Tested original antenna for RSSI and Ping. Installed new antenna , found RSSI and Ping worse than original antenna. Replaced cat5 for cat7 lead and tested. Results still same. Reported to Raz made calls to helpline with no information back to rectify fault. Left Locker activated with original Antenna in place as had the better Ping and RSSI Value. Locker left full operation and MCP Checks carried out. RSSI value with new antenna -91 and Ping 81ms | None | 2 hours 48 minutes |
| 25/07/2025 | RM010015 | YO15 2PY | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Replaced Ethernet cable between router and PC. There is a good signal to the router. | Fan RBG version No Proximity Sensor Software Setting PING Test | 58 minutes | |
| 25/07/2025 | RM010061 | HU17 0NQ | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Installed upgraded antenna but signal was worse. Tested Ethernet cable from router to the PC, installed new cable and test result were much better. | Fan RBG version No Proximity Sensor Software Setting PING Test | 2 hours 5 minutes |
| 25/07/2025 | RM000047 | CM12 9AA | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Printer paper was moist. | None | 1 hours 2 minutes | |
| 24/07/2025 | RM000160 | RG24 9AA | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | All firmware up to date | None | 34 minutes |
| 24/07/2025 | RM000111 | OL1 1AA | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti | Locker rebooted and connection established. Fan guards missing, printer spacers missing | Fan RBG version No Proximity Sensor PING Test | 1 hours |
| 24/07/2025 | RM000081 | WA12 9AA | Reactive Call Out - Royal Mail | Restocked Paper Rolls HDMI Lead | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Upgraded antenna installed. Signal is better than with previous antennas. Printer had no paper at all. Roll added to printer and 2 spare placed inside. Monoblock is catching bracket when closing | Fan RBG version No Proximity Sensor Software Setting PING Test | 45 minutes |
| 24/07/2025 | RM000006 | SW16 1QA | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | New antenna required. Installed latest software to printer | None | 1 hours 4 minutes | |
| 24/07/2025 | RM010131 | CH2 9JG | Reactive Call Out - Royal Mail | Restocked Paper Rolls | Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Locker off on arrival. Seated power relay. Locker now online Inside fan guard missing | Proximity Sensor PING Test | 1 hours 5 minutes |
| 24/07/2025 | RM000138 | SW14 8JB | Reactive Call Out - Royal Mail | DB9 lead Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Installed db9 as this was not yet done. Removed lock 75 to find that the lock was not plugged in to anything a new lead to run from lock to controller required plus 2 man team required | None | 1 hours 15 minutes |
| 24/07/2025 | RM000169 | ST6 4RG | Reactive Call Out - Royal Mail | Printer - Paper roll not under 25% Printer - Printed Label Test Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Delivery office unable to collect parcels from the locker. There are 8 to collect but the doors do now open. | Fan RBG version No Proximity Sensor PING Test | 59 minutes | |
| 24/07/2025 | RM010023 | TW12 1AW | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Fan cover missing, upload latest firmware to router and print label now clear | Software Setting | 56 minutes |
| 23/07/2025 | RM000177 | SE17 3AA | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox Restocked Paper Rolls Antenna | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Installation of new antenna. Repaired defective LED diffuser on stack 5. Update software on printer. Repaired defective lock on monoblock. | Software Setting | 4 hours |
| 23/07/2025 | RM | NE12 9AA | Reactive Call Out - Royal Mail | Antenna | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Fan RBG version No Proximity Sensor Software Setting PING Test | 3 hours 30 minutes | |
| 23/07/2025 | RM010062 | GU7 1NG | Reactive Call Out - Royal Mail | Printer - REXOD - has Spacers installed Printer - Paper roll not under 25% Printer - Printed Label Test Mint - Checked Db9 correctly fitted Mint - RGB Controller Test Mint - Fan and Heater Test Mint - Battery Back up test Mint - Removed 4 pin lead from power meter Mint - Both fans guards in place Mint - Router - Setting are correct Monoblock - Ensured Stock Level of Paper rolls Min 2 Monoblock - Remove any cable ties that are securing cable check for damage ensure all cables are securely in place Monoblock - Check clear of any Debris, damage or Moisture Monoblock - Check clears bracket with no contact Monoblock - Closed and confirmed as closed Locker - Ensured all cells are operational and opening in correct sequence and displayed as active on the Mint Screen Locker - Checked for damage include graffiti External - Photo of electrical box and cable to locker taken | Fan guard missing x 1. On this site the signal is fine it was the router had locked out I rebooted checked all setting were correct and updated the firmware monitor excellent signal. | Fan Software Setting | 2 hours 7 minutes | |
| 22/07/2025 | RM010019 | N21 3RS | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox | Printer - REXOD - has Spacers installed | Mono block keep on right hand side very loose. Cleared paper Jam | None | 31 minutes |
| 22/07/2025 | RM010071 | GU34 1SS | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox | Others | We I arrived printer was switch off and no paper added paper and did a test print the cutter did not cut the paper and printer went in error mode updated the software to latest software we carried test no difference locker requires a new printer mechanical fault in print | None | 48 minutes |
| 21/07/2025 | RM010045 | WD25 9JS | Reactive Call Out - Royal Mail | Printer Spacer Rings - Rentox | Printed Test Label Others | Updated software for print to latest version | None | 36 minutes |
| 21/07/2025 | RM000009 | SW8 4FA | Reactive Call Out - Royal Mail | Monoblock door has all fixings Monoblock door closed and locked on both sides Others | On arrival to test signal strength with a view to change antenna we found the locker to be dead no power. We emergency open locker to find 240v at the locker but no 12v. We traced fault back to LAD240-A unit with was not switching to 12v or battery operation. Revisit required to change unit for new. We proved this by using the 12v supply from the led light 12v power supply which then energised the 12v supply. Also we found a loose connection in the wago connection feed the mint supply and we reconnected. Also fan grill cover missing and multiple screws missing from the canopy. Also disconnect power meter whilest on site | None | 2 hours 30 minutes | |
| 20/07/2025 | RM000001 | PO175NZ | Reactive Call Out - Modern Expo | DB9 lead Rentox Printer Restocked Paper Rolls | RGB Controller Test | Fan | 41 minutes | |
| 18/07/2025 | RM000036 | BN27 1DQ | Reactive Call Out - Modern Expo | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Removed Usb lead from power meter Others | Please note there are no RM000036 stickers on canopy also restocked printer 1 on printer and 2 in mint. | Fan RBG version No Software Setting | 30 minutes |
| 17/07/2025 | RM010058 | SW6 2GD | Reactive Call Out - Royal Mail | Door Locks | Printer collar in correct placement Printed Test Label Removed Usb lead from power meter | Fan RBG version No Proximity Sensor Software Setting | 1 hours 44 minutes | |
| 16/07/2025 | RM000010 | E15 2AA | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Called to install new printer software | Fan RBG version No Proximity Sensor Software Setting | 28 minutes | |
| 12/07/2025 | RM000156 | BH17 0GH | Reactive Call Out | DB9 lead Door Locks | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed power meter from usb Installed bespoke carbon fire printer spacers This lock was beeping on arrive paper jam Upload new firmware | Fan RBG version No Software Setting | 55 minutes |
| 11/07/2025 | RM000072 | RM3 8YN | Reactive Call Out | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Disconnected power meter from mint | Fan RBG version No Proximity Sensor Software Setting | 18 minutes | |
| 11/07/2025 | RM010028 | CR6 9DY | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Updated print firmware with laptop and disconnected power meter for usb | Fan RBG version No Software Setting | 29 minutes |
| 11/07/2025 | RM000023 | RM13 9TD | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Disconnecred power meter as instructed by Amrit. | Fan RBG version No Proximity Sensor Software Setting | 15 minutes |
| 11/07/2025 | RM000099 | SE28 0AW | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed power meter for usb | Fan RBG version No Software Setting | 16 minutes |
| 10/07/2025 | RM010026 | HA4 0HG | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed power meter from USB and updated printer software firmware | Fan RBG version No Software Setting | 28 minutes |
| 10/07/2025 | RM000119 | NW7 4SL | Reactive Call Out | Battery (9979-561-01) | Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed usb for power meter. We had an issue with the screen not being in the correct orientation and the touch screen not working but resolved with Dima | Software Setting | 1 hours 7 minutes |
| 09/07/2025 | RM000086 | HA8 7AG | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Led no working found cable 104 to be faulty and shorting out also campopy LEDs shoring out revisit with a 2 man to access roof and also will need a new junction box and end terminals also disconnected the power meter | Fan RBG version No Power Meter Software Setting | 3 hours 26 minutes |
| 10/07/2025 | RM010045 | WD25 9JS | Reactive Call Out | Restocked Paper Rolls | Printer collar in correct placement Printed Test Label Others | Replaced paper roll on printer. Disconnecred power meter as instructed by Amrit. | None | 25 minutes |
| 10/07/2025 | RM000098 | WD18 8FQ | Reactive Call Out | DB9 lead RGB Controller SW:34 Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Disconnected photocell still in line and re connected LEDs correctly. Disconnected power meter from Mint as instructed. There is no post office logo on screen | Fan RBG version No Power Meter Proximity Sensor Software Setting | 1 hours 18 minutes |
| 10/07/2025 | RM010066 | SG2 7DU | Reactive Call Out | Others | Installation of RM number stickers | None | 10 minutes | |
| 10/07/2025 | RM010022 | HA3 0JA | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Placed new roll on printer as paper low | Fan RBG version No Power Meter Software Setting | 17 minutes |
| 10/07/2025 | RM000078 | HA0 2ES | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Patel in cell 33 but not registered on the mint. Install team to attend and re level I spent 45mins trying to to level out but the back feet need adjusting. | None | 1 hours 20 minutes |
| 09/07/2025 | RM000071 | IG11 7UJ | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter Proximity Sensor Software Setting | 40 minutes | |
| 09/07/2025 | RM000005 | SW12 8AX | Reactive Call Out | Others | On arrival lockers was dead screen blank and barcode reader no working revise with 2 man crew required to access lock | None | 13 minutes | |
| 09/07/2025 | RM000010 | E15 2AA | Reactive Call Out | Others | Called to site to replace Bar code reader. Another contractor working on locker with Hubert from modern expo. Hubert told me to write on sheet met on site NFA required | None | 13 minutes | |
| 08/07/2025 | RM000048 | CM23 3AL | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 24 minutes | |
| 09/06/2025 | RM010071 | GU34 1SS | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | - clear paper jam and realigned printer now working correctly | Fan RBG version No Power Meter Software Setting | 43 minutes |
| 09/06/2025 | RM010062 | GU7 1NG | Reactive Call Out | DB9 lead Rentox Printer | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter Software Setting | 38 minutes | |
| 09/06/2025 | RM000161 | GU35 0FR | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Reconnected the led leds in correct order canopy leds now working, - Confirmed cell 20 and 27 now operational | Fan RBG version No Software Setting | 2 hours 24 minutes |
| 09/06/2025 | RM000005 | SW15 6BW | Reactive Call Out | RGB Controller SW:34 | RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter | 29 minutes | |
| 06/06/2025 | RM000152 | BN16 3HQ | Reactive Call Out | DB9 lead Rentox Printer | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter Software Setting | 1 hours 17 minutes | |
| 06/06/2025 | RM000079 | BN21 1AA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | - Checked cell 24 lock operation found to be locking and unlocking | Fan RBG version No Power Meter Software Setting | 54 minutes |
| 06/06/2025 | RM000037 | BN41 1AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Checked cell 37 lock operation found to be locking and unlocking after lock install and levelling | Fan Power Meter | 1 hours 7 minutes |
| 04/06/2025 | RM010041 | ME20 7SU | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Software Setting | 3 hours 39 minutes | |
| 04/06/2025 | RM000128 | ME8 0QN | Reactive Call Out | DB9 lead | Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Power Meter Software Setting | 30 minutes | |
| 07/07/2025 | RM010050 | GU21 2QT | Reactive Call Out | Others | Changed stack controls 11,12,,14,15,16,17 NOT 13 as did not have only had a 19 left all controls in the min | None | 1 hours 36 minutes | |
| 07/07/2025 | RM000130 | TW17 9AA | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 23 minutes | |
| 07/07/2025 | RM000093 | KT8 2JW | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Swapped boxes 13/14/15/16/17/18 in stack controllers | Fan RBG version No Power Meter Proximity Sensor Software Setting | 1 hours 4 minutes |
| 07/07/2025 | RM000152 | BN16 3HQ | Reactive Call Out | Others | When on site I saw the screen was showing coming soon reached out to support and dima reset locker to active | Software Setting | 31 minutes | |
| 07/07/2025 | RM000157 | BN16 3HQ | Reactive Call Out | Others | Installed 3 bollards please note there are pads for 4 bollards but I was sent 3 | None | 43 minutes | |
| 03/06/2025 | RM000017 | SE21 8AT | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Proximity Sensor Software Setting | 1 hours 17 minutes | |
| 03/06/2025 | RM000104 | SL6 1WT | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 27 minutes | |
| 03/06/2025 | RM000143 | SE10 0DP | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Cleared Paper Jam and reloaded printer Wiring issue need cable to repair not on van stock. Replaced HDMI Lead. | Fan Power Meter Software Setting | 2 hours 52 minutes |
| 03/06/2025 | RM010007 | RG22 4TW | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 43 minutes | |
| 02/06/2025 | RM000069 | GU9 7LQ | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 59 minutes | |
| 02/06/2025 | RM000045 | GU14 6DG | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 1 hours | |
| 02/06/2025 | RM000005 | SW15 6BW | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Software Setting | 26 minutes | |
| 02/06/2025 | RM000007 | SW10 9EN | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Software Setting | 30 minutes | |
| 02/06/2025 | RM000003 | W3 8FX | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Software Setting | 28 minutes | |
| 02/06/2025 | RM000016 | N1 7ED | Reactive Call Out | DB9 lead | RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Customer Printer Faulty new printer required | Fan Software Setting | 45 minutes |
| 02/06/2025 | RM000145 | NW9 6LD | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Software Setting | 53 minutes | |
| 02/06/2025 | RM000008 | SW9 6AB | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | - worked on customer printer with support but requires a replace custom print | Fan Software Setting | 1 hours 18 minutes |
| 04/07/2025 | RM000170 | CT11 7RD | Reactive Call Out | Others | Install 4 x bollards | None | 1 hours 52 minutes | |
| 04/07/2025 | RM000012 | E3 2EP | Reactive Call Out | Restocked Paper Rolls | Printer collar in correct placement Printed Test Label Others | Replaced defective fan | Fan Power Meter | 43 minutes |
| 04/07/2025 | RM000170 | CT11 7RD | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Cleaned mono block screen as dirty also to note this locker has no RM vinyl on the side of canopy | Fan RBG version No Power Meter Software Setting | 55 minutes |
| 04/07/2025 | RM000143 | SE10 0DP | Reactive Call Out | RGB Controller SW:34 | Printer collar in correct placement Others | Found screen black. Got mono block opened remotely. Changed HDMI lead to screen for new. Tested HDMI output on MINT all ok. Screen not responding to re boot or new HDMI leads. Recall required with new screen | None | 1 hours 19 minutes |
| 03/07/2025 | RM010016 | CB7 6AL | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Found LED strips not connected in roof. Connected all LEDs | None | 1 hours 8 minutes | |
| 03/07/2025 | RM010051 | CM2 5PA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Tested batteries | Fan RBG version No Power Meter Proximity Sensor Software Setting | 19 minutes |
| 02/07/2025 | RM000119 | NW7 4SL | Reactive Call Out | Others | Aborted as requested by support team unable to gain access to mono block to change battery | None | 17 minutes | |
| 02/07/2025 | RM000094 | SE4 2LU | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 42 minutes | |
| 01/07/2025 | RM010064 | SG5 1PU | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Replaced paper roll. Re booted system , loosened off hdmi cable to monitor. | None | 51 minutes | |
| 01/07/2025 | RM000148 | OX10 9WA | Reactive Call Out | Printed Test Label RGB Controller Test Monoblock door closed and locked on both sides Others | No arrival rgb controller already upgraded to sw34 model but the printer was jammed this was caused by the end clamp not being in the correct place see photos. Cleared paper jam and installed paper and clamp correctly and printed of test lanes | Software Setting | 30 minutes | |
| 01/07/2025 | RM000074 | E14 7AE | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter | 38 minutes | |
| 01/07/2025 | RM000002 | W13 0LE | Reactive Call Out | Restocked Paper Rolls | Printer collar in correct placement Printed Test Label Monoblock door closed and locked on both sides Others | On arriving the paper was named in the printer was caused because the printer collars had not being installed at all I had an old printer in the van so I took them and installed. Also paper low on reel so added a new roll inside the mono locker there were non so I also left one spare in there too | Software Setting | 37 minutes |
| 01/07/2025 | RM000146 | SW19 4BB | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Software Setting | 49 minutes | |
| 01/07/2025 | RM010049 | GU15 3YN | Reactive Call Out | Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | On arrival db9 had been changed already however all 3 controls where not attached to the dim rail and on the first controller the first wires where had fullen out reconnected and rebooted. Test carried out by support team. Cell 3 and cell 46 currently disabled but operational at the locker report to support | Software Setting | 27 minutes | |
| 27/06/2025 | RM000173 | BN12 4NP | Reactive Call Out | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Call out for adding DB9 but on opening the locker found DB9 add on has already been done but carried out a reboot and tested with support as screen was showing locker coming when I arrived. | Fan RBG version No Power Meter Proximity Sensor Software Setting | 39 minutes | |
| 26/06/2025 | RM010043 | SL6 0JR | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Cleared paper jam in bezel and printed test labels To note after changing the rbg to new sw34 model support said the locker is still showing version 33 but rgb test does illustrate the LEDs. | Fan RBG version No Power Meter Software Setting | 1 hours 17 minutes |
| 26/06/2025 | RM000011 | E17 3AA | Reactive Call Out | Restocked Paper Rolls | Printed Test Label Others | Printer spacers are missing. | Power Meter | 38 minutes |
| 26/06/2025 | RM010038 | RM16 6NN | Reactive Call Out | Restocked Paper Rolls | Others | Removed blocked paper from printer. | None | 28 minutes |
| 26/06/2025 | RM000177 | SE17 3AA | Reactive Call Out | Others | Redox printer had a printer jam caused buy label sticking to the the plastic bezel cleared all paper clean up and refitted. Label prints but the cut off point is to high so not showing lower boarder Raz to take up with Morden exbo. Also there is a light discusser missing on the 5th stack see photos. | Software Setting | 54 minutes | |
| 26/06/2025 | RM000004 | SW12 8AX | Reactive Call Out | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | On arrive screen was blank tested 240v supply at commando switch found to be good once in the mono block check both mcbs to find both mcbs to be on and passing power through. The on and off switches where both on however the mint controller was off and I was unable to switch it on from the button. The only light inside that was illuminated was on the circuit board under the mint controller see picture. Once I rebooted all system came on and locker was back to fully working order | Software Setting | 57 minutes | |
| 26/06/2025 | RM000094 | SE4 2LU | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Checked for spare paper rolls | None | 17 minutes | |
| 26/06/2025 | RM000076 | SW17 8PN | Reactive Call Out | Printed Test Label Monoblock door closed and locked on both sides Others | Issued in error wrong locker number | None | 12 minutes | |
| 26/06/2025 | RM010037 | KT2 5NZ | Reactive Call Out | Restocked Paper Rolls | Printed Test Label | None | 31 minutes | |
| 24/06/2025 | RM000085 | RM15 5DU | Reactive Call Out | Custom Printer | Printer collar in correct placement Printed Test Label Monoblock door closed and locked on both sides Others | Recalled require as no metel bezel on old custom printer to swap over to new and new printer don’t come with a metel bezel the paper just falls down the gap see video | Software Setting | 1 hours 9 minutes |
| 24/06/2025 | RM000176 | E11 1AA | Reactive Call Out | DB9 lead Install new Stack Roof | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 1 hours 12 minutes | |
| 24/06/2025 | RM000016 | N1 7ED | Reactive Call Out | Custom Printer | Printer collar in correct placement Printed Test Label | Software Setting | 50 minutes | |
| 16/06/2025 | RM010019 | N21 3RF | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Tested cell lock 34 operational | Fan Software Setting | 23 minutes |
| 23/06/2025 | RM000096 | LU1 1AA | Reactive Call Out | DB9 lead Install new Stack Roof | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 49 minutes | |
| 23/06/2025 | RM000007 | SW10 9EN | PPM | Others | Changed printer roll paper and checked that there 2 left in monoblock | None | 15 minutes | |
| 21/06/2025 | RM010050 | GU21 2QT | Reactive Call Out | DB9 lead RGB Controller SW:34 Install new Stack Roof | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | 3 stacks not enabled required a revisit with new stack controls installed new roof to column stack 1. Change control lead between stacks 1 and 2 as wire crushed | Fan Power Meter | 2 hours 53 minutes |
| 20/06/2025 | RM010014 | BH1 4SX | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Changed paper roll as very low | Fan Power Meter Software Setting | 25 minutes |
| 20/06/2025 | RM000006 | SW16 9PQ | Reactive Call Out | Monoblock door closed and locked on both sides Others | Installed new fan unit system now working correctly | Fan | 1 hours 2 minutes | |
| 19/06/2025 | RM000008 | SW9 6AB | Reactive Call Out | Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Tested operation of proximity sensor. Sensor working ok. Magnet and bracket not in correct alignment. Tried to adjust but mono block will need to be removed. 2 man job. | None | 52 minutes | |
| 19/06/2025 | RM000019 | SM4 5HA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 44 minutes | |
| 18/06/2025 | RM000008 | SW9 6AB | Reactive Call Out | Custom Printer | Printer collar in correct placement Printed Test Label | None | 1 hours 16 minutes | |
| 18/06/2025 | RM000070 | KT17 1AA | Reactive Call Out | Monoblock door closed and locked on both sides Others | Installed new roll of paper in printer and and confirm there are 2 roll inside the new paper rolls are not easy to peel off as don’t have the extra side width like the others do | None | 35 minutes | |
| 17/06/2025 | RM000110 | TW3 1AA | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Did not change rgb as at the correct software | Fan Power Meter Software Setting | 28 minutes |
| 17/06/2025 | RM010018 | W10 5AA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 40 minutes | |
| 17/06/2025 | RM000002 | W13 0LE | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Found fan supply cable unplugged from PCB. Re connected. Printer has both collars missing. | Fan Power Meter Software Setting | 25 minutes |
| 17/06/2025 | RM000092 | UB3 3BS | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 30 minutes | |
| 17/06/2025 | RM010025 | Ub8 1qw | Reactive Call Out | Printer collar in correct placement Printed Test Label Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Carried out emergency entry. Re booted system. | Fan Power Meter Software Setting | 1 hours 28 minutes | |
| 17/06/2025 | RM010045 | WD25 9JS | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Helped with antenna signals ###Parcel in cell 52 but Not on mint ### | Fan Power Meter Software Setting None | 2 hours 20 minutes |
| 16/06/2025 | RM010020 | E4 8ST | Reactive Call Out | RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 17 minutes | |
| 16/06/2025 | RM000012 | E3 2EP | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Cooling fan not working. Found protective cover on fan installed wrong way round crushing impeller. Released covers found fan damaged due to overtightened. Connected correctly got fan running. New fan required. | Fan Power Meter Software Setting | 47 minutes |
| 16/06/2025 | RM000076 | SW17 8PN | Reactive Call Out | RGB Controller Test Others | The problem with printer was it had a paper jam cleared jam re feed paper in and printer 5 x labels | None | 55 minutes | |
| 16/06/2025 | RM000085 | RM15 5DU | Reactive Call Out | DB9 lead | RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Custom printer has no bezel which is causing blockage of labels. New printer required. Will recall | Fan Power Meter | 50 minutes |
| 16/06/2025 | RM010037 | KT2 5NZ | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 31 minutes | |
| 16/06/2025 | RM010068 | SS6 7JQ | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Incorrect label on site address reported to mint. | Fan Power Meter Software Setting | 55 minutes |
| 16/06/2025 | RM000070 | KT17 1AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 31 minutes | |
| 16/06/2025 | RM000112 | KT20 5DA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Also installed eating from rear to door as had not been done and had a pair of earths in the van | Fan Power Meter Software Setting | 1 hours 13 minutes |
| 16/06/2025 | RM000069 | GU9 7LQ | Reactive Call Out | RGB Controller SW:34 | RGB Controller Test Monoblock door closed and locked on both sides Others | Cell 27 disabled but checked locks and cell is operational | None | 31 minutes |
| 15/06/2025 | RM010013 | SO316LB | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | The bracket at the side of monoblock is tight and will need a smaller one fitted at some point | Fan Power Meter Software Setting | 30 minutes |
| 14/06/2025 | RM000047 | CM12 9AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Replaced stack controllers as supplied. Re booted system. Found software problem reported to mint. | None | 1 hours 58 minutes |
| 13/06/2025 | RM000033 | AL7 1AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Front facing camera not working. Check cable for damage , swapped USB port and re booted system. Unable to get an image on test. Reset by Mint and camera produced an image. | Fan Power Meter | 1 hours 18 minutes |
| 13/06/2025 | RM000135 | AL10 0AA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Locker was off line when arrived at site. Mint remotely opened mono block. Found power meter cable un plugged. Re connected cable and re booted system. Found cells 13/14/15/16/17/18 working incorrectly , re terminated connection in stack controller and got mint to check. Posted parcels into correct lockers. | Fan Power Meter | 1 hours 58 minutes |
| 13/06/2025 | RM000157 | HP2 7XX | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Swapped LED connections in monoblock due to only stack lights operating Swapped USB port for power meter as not operating | Fan Power Meter | 1 hours 16 minutes |
| 13/06/2025 | RM000144 | N7 9GN | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan | 36 minutes | |
| 13/06/2025 | RM000123 | N22 7SH | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Printer jammed with labels. Cleared labels reset printer and tested. Cell 36 not registered as operational. Reported to mint who repaired fault. | Fan | 55 minutes |
| 12/06/2025 | RM010016 | CB7 6AL | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Checked LED connection in mono block , found cable not connected | Fan Software Setting | 59 minutes |
| 10/06/2025 | RM000001 | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 1 hours 10 minutes | ||
| 09/06/2025 | RM000006 | SW16 9PQ | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | ***New Fan Required *** | Fan RBG version No Software Setting | 2 hours 6 minutes |