Royal Mail Task Report
| Visit Date | RM No | Postcode | Call Out Type | Parts Installed | Checks Carried Out By Engineer | Notes | Checks Carried Out By Support | Time on Site |
|---|---|---|---|---|---|---|---|---|
| 17/07/2025 | RM010058 | SW6 2GD | Reactive Call Out - Royal Mail | Door Locks | Printer collar in correct placement Printed Test Label Removed Usb lead from power meter | Fan RBG version No Proximity Sensor Software Setting | 1 hours 44 minutes | |
| 16/07/2025 | RM000010 | E15 2AA | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Called to install new printer software | Fan RBG version No Proximity Sensor Software Setting | 28 minutes | |
| 12/07/2025 | RM000156 | BH17 0GH | Reactive Call Out | DB9 lead Door Locks | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed power meter from usb Installed bespoke carbon fire printer spacers This lock was beeping on arrive paper jam Upload new firmware | Fan RBG version No Software Setting | 55 minutes |
| 11/07/2025 | RM000072 | RM3 8YN | Reactive Call Out | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Disconnected power meter from mint | Fan RBG version No Proximity Sensor Software Setting | 18 minutes | |
| 11/07/2025 | RM010028 | CR6 9DY | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Updated print firmware with laptop and disconnected power meter for usb | Fan RBG version No Software Setting | 29 minutes |
| 11/07/2025 | RM000023 | RM13 9TD | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Disconnecred power meter as instructed by Amrit. | Fan RBG version No Proximity Sensor Software Setting | 15 minutes |
| 11/07/2025 | RM000099 | SE28 0AW | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed power meter for usb | Fan RBG version No Software Setting | 16 minutes |
| 10/07/2025 | RM0000575 | N22 7SH | Reactive Call Out | DB9 lead Restocked Paper Rolls Battery (9979-561-01) | Printer collar in correct placement Others | test form | Fan | |
| 10/07/2025 | RM010026 | HA4 0HG | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed power meter from USB and updated printer software firmware | Fan RBG version No Software Setting | 28 minutes |
| 10/07/2025 | RM000119 | NW7 4SL | Reactive Call Out | Battery (9979-561-01) | Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Removed usb for power meter. We had an issue with the screen not being in the correct orientation and the touch screen not working but resolved with Dima | Software Setting | 1 hours 7 minutes |
| 09/07/2025 | RM000086 | HA8 7AG | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Led no working found cable 104 to be faulty and shorting out also campopy LEDs shoring out revisit with a 2 man to access roof and also will need a new junction box and end terminals also disconnected the power meter | Fan RBG version No Power Meter Software Setting | 3 hours 26 minutes |
| 10/07/2025 | RM010045 | WD25 9JS | Reactive Call Out | Restocked Paper Rolls | Printer collar in correct placement Printed Test Label Others | Replaced paper roll on printer. Disconnecred power meter as instructed by Amrit. | None | 25 minutes |
| 10/07/2025 | RM000098 | WD18 8FQ | Reactive Call Out | DB9 lead RGB Controller SW:34 Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Disconnected photocell still in line and re connected LEDs correctly. Disconnected power meter from Mint as instructed. There is no post office logo on screen | Fan RBG version No Power Meter Proximity Sensor Software Setting | 1 hours 18 minutes |
| 10/07/2025 | RM010066 | SG2 7DU | Reactive Call Out | Others | Installation of RM number stickers | None | 10 minutes | |
| 10/07/2025 | RM010022 | HA3 0JA | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Placed new roll on printer as paper low | Fan RBG version No Power Meter Software Setting | 17 minutes |
| 10/07/2025 | RM000078 | HA0 2ES | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Patel in cell 33 but not registered on the mint. Install team to attend and re level I spent 45mins trying to to level out but the back feet need adjusting. | None | 1 hours 20 minutes |
| 09/07/2025 | RM000071 | IG11 7UJ | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter Proximity Sensor Software Setting | 40 minutes | |
| 09/07/2025 | RM000005 | SW12 8AX | Reactive Call Out | Others | On arrival lockers was dead screen blank and barcode reader no working revise with 2 man crew required to access lock | None | 13 minutes | |
| 09/07/2025 | RM000010 | E15 2AA | Reactive Call Out | Others | Called to site to replace Bar code reader. Another contractor working on locker with Hubert from modern expo. Hubert told me to write on sheet met on site NFA required | None | 13 minutes | |
| 08/07/2025 | RM000048 | CM23 3AL | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 24 minutes | |
| 09/06/2025 | RM010071 | GU34 1SS | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | - clear paper jam and realigned printer now working correctly | Fan RBG version No Power Meter Software Setting | 43 minutes |
| 09/06/2025 | RM010062 | GU7 1NG | Reactive Call Out | DB9 lead Rentox Printer | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter Software Setting | 38 minutes | |
| 09/06/2025 | RM000161 | GU35 0FR | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Reconnected the led leds in correct order canopy leds now working, - Confirmed cell 20 and 27 now operational | Fan RBG version No Software Setting | 2 hours 24 minutes |
| 09/06/2025 | RM000005 | SW15 6BW | Reactive Call Out | RGB Controller SW:34 | RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter | 29 minutes | |
| 06/06/2025 | RM000152 | BN16 3HQ | Reactive Call Out | DB9 lead Rentox Printer | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Power Meter Software Setting | 1 hours 17 minutes | |
| 06/06/2025 | RM000079 | BN21 1AA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | - Checked cell 24 lock operation found to be locking and unlocking | Fan RBG version No Power Meter Software Setting | 54 minutes |
| 06/06/2025 | RM000037 | BN41 1AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Checked cell 37 lock operation found to be locking and unlocking after lock install and levelling | Fan Power Meter | 1 hours 7 minutes |
| 04/06/2025 | RM010041 | ME20 7SU | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan RBG version No Software Setting | 3 hours 39 minutes | |
| 04/06/2025 | RM000128 | ME8 0QN | Reactive Call Out | DB9 lead | Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Power Meter Software Setting | 30 minutes | |
| 07/07/2025 | RM010050 | GU21 2QT | Reactive Call Out | Others | Changed stack controls 11,12,,14,15,16,17 NOT 13 as did not have only had a 19 left all controls in the min | None | 1 hours 36 minutes | |
| 07/07/2025 | RM000130 | TW17 9AA | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 23 minutes | |
| 07/07/2025 | RM000093 | KT8 2JW | Reactive Call Out | DB9 lead Restocked Paper Rolls | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Swapped boxes 13/14/15/16/17/18 in stack controllers | Fan RBG version No Power Meter Proximity Sensor Software Setting | 1 hours 4 minutes |
| 07/07/2025 | RM000152 | BN16 3HQ | Reactive Call Out | Others | When on site I saw the screen was showing coming soon reached out to support and dima reset locker to active | Software Setting | 31 minutes | |
| 07/07/2025 | RM000157 | BN16 3HQ | Reactive Call Out | Others | Installed 3 bollards please note there are pads for 4 bollards but I was sent 3 | None | 43 minutes | |
| 03/06/2025 | RM000017 | SE21 8AT | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Proximity Sensor Software Setting | 1 hours 17 minutes | |
| 03/06/2025 | RM000104 | SL6 1WT | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 27 minutes | |
| 03/06/2025 | RM000143 | SE10 0DP | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test Others | Cleared Paper Jam and reloaded printer Wiring issue need cable to repair not on van stock. Replaced HDMI Lead. | Fan Power Meter Software Setting | 2 hours 52 minutes |
| 03/06/2025 | RM010007 | RG22 4TW | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 43 minutes | |
| 02/06/2025 | RM000069 | GU9 7LQ | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 59 minutes | |
| 02/06/2025 | RM000045 | GU14 6DG | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Battery Test | Fan Software Setting | 1 hours | |
| 02/06/2025 | RM000005 | SW15 6BW | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Software Setting | 26 minutes | |
| 02/06/2025 | RM000007 | SW10 9EN | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Software Setting | 30 minutes | |
| 02/06/2025 | RM000003 | W3 8FX | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Software Setting | 28 minutes | |
| 02/06/2025 | RM000016 | N1 7ED | Reactive Call Out | DB9 lead | RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Customer Printer Faulty new printer required | Fan Software Setting | 45 minutes |
| 02/06/2025 | RM000145 | NW9 6LD | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan Software Setting | 53 minutes | |
| 02/06/2025 | RM000008 | SW9 6AB | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | - worked on customer printer with support but requires a replace custom print | Fan Software Setting | 1 hours 18 minutes |
| 04/07/2025 | RM000170 | CT11 7RD | Reactive Call Out | Others | Install 4 x bollards | None | 1 hours 52 minutes | |
| 04/07/2025 | RM000012 | E3 2EP | Reactive Call Out | Restocked Paper Rolls | Printer collar in correct placement Printed Test Label Others | Replaced defective fan | Fan Power Meter | 43 minutes |
| 04/07/2025 | RM000170 | CT11 7RD | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Cleaned mono block screen as dirty also to note this locker has no RM vinyl on the side of canopy | Fan RBG version No Power Meter Software Setting | 55 minutes |
| 04/07/2025 | RM000143 | SE10 0DP | Reactive Call Out | RGB Controller SW:34 | Printer collar in correct placement Others | Found screen black. Got mono block opened remotely. Changed HDMI lead to screen for new. Tested HDMI output on MINT all ok. Screen not responding to re boot or new HDMI leads. Recall required with new screen | None | 1 hours 19 minutes |
| 03/07/2025 | RM010016 | CB7 6AL | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Found LED strips not connected in roof. Connected all LEDs | None | 1 hours 8 minutes | |
| 03/07/2025 | RM010051 | CM2 5PA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Tested batteries | Fan RBG version No Power Meter Proximity Sensor Software Setting | 19 minutes |
| 02/07/2025 | RM000119 | NW7 4SL | Reactive Call Out | Others | Aborted as requested by support team unable to gain access to mono block to change battery | None | 17 minutes | |
| 02/07/2025 | RM000094 | SE4 2LU | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 42 minutes | |
| 01/07/2025 | RM010064 | SG5 1PU | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Replaced paper roll. Re booted system , loosened off hdmi cable to monitor. | None | 51 minutes | |
| 01/07/2025 | RM000148 | OX10 9WA | Reactive Call Out | Printed Test Label RGB Controller Test Monoblock door closed and locked on both sides Others | No arrival rgb controller already upgraded to sw34 model but the printer was jammed this was caused by the end clamp not being in the correct place see photos. Cleared paper jam and installed paper and clamp correctly and printed of test lanes | Software Setting | 30 minutes | |
| 01/07/2025 | RM000074 | E14 7AE | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter | 38 minutes | |
| 01/07/2025 | RM000002 | W13 0LE | Reactive Call Out | Restocked Paper Rolls | Printer collar in correct placement Printed Test Label Monoblock door closed and locked on both sides Others | On arriving the paper was named in the printer was caused because the printer collars had not being installed at all I had an old printer in the van so I took them and installed. Also paper low on reel so added a new roll inside the mono locker there were non so I also left one spare in there too | Software Setting | 37 minutes |
| 01/07/2025 | RM000146 | SW19 4BB | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Software Setting | 49 minutes | |
| 01/07/2025 | RM010049 | GU15 3YN | Reactive Call Out | Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | On arrival db9 had been changed already however all 3 controls where not attached to the dim rail and on the first controller the first wires where had fullen out reconnected and rebooted. Test carried out by support team. Cell 3 and cell 46 currently disabled but operational at the locker report to support | Software Setting | 27 minutes | |
| 27/06/2025 | RM000173 | BN12 4NP | Reactive Call Out | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Call out for adding DB9 but on opening the locker found DB9 add on has already been done but carried out a reboot and tested with support as screen was showing locker coming when I arrived. | Fan RBG version No Power Meter Proximity Sensor Software Setting | 39 minutes | |
| 26/06/2025 | RM010043 | SL6 0JR | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Cleared paper jam in bezel and printed test labels To note after changing the rbg to new sw34 model support said the locker is still showing version 33 but rgb test does illustrate the LEDs. | Fan RBG version No Power Meter Software Setting | 1 hours 17 minutes |
| 26/06/2025 | RM000011 | E17 3AA | Reactive Call Out | Restocked Paper Rolls | Printed Test Label Others | Printer spacers are missing. | Power Meter | 38 minutes |
| 26/06/2025 | RM010038 | RM16 6NN | Reactive Call Out | Restocked Paper Rolls | Others | Removed blocked paper from printer. | None | 28 minutes |
| 26/06/2025 | RM000177 | SE17 3AA | Reactive Call Out | Others | Redox printer had a printer jam caused buy label sticking to the the plastic bezel cleared all paper clean up and refitted. Label prints but the cut off point is to high so not showing lower boarder Raz to take up with Morden exbo. Also there is a light discusser missing on the 5th stack see photos. | Software Setting | 54 minutes | |
| 26/06/2025 | RM000004 | SW12 8AX | Reactive Call Out | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | On arrive screen was blank tested 240v supply at commando switch found to be good once in the mono block check both mcbs to find both mcbs to be on and passing power through. The on and off switches where both on however the mint controller was off and I was unable to switch it on from the button. The only light inside that was illuminated was on the circuit board under the mint controller see picture. Once I rebooted all system came on and locker was back to fully working order | Software Setting | 57 minutes | |
| 26/06/2025 | RM000094 | SE4 2LU | Reactive Call Out | Printer collar in correct placement Printed Test Label Others | Checked for spare paper rolls | None | 17 minutes | |
| 26/06/2025 | RM000076 | SW17 8PN | Reactive Call Out | Printed Test Label Monoblock door closed and locked on both sides Others | Issued in error wrong locker number | None | 12 minutes | |
| 26/06/2025 | RM010037 | KT2 5NZ | Reactive Call Out | Restocked Paper Rolls | Printed Test Label | None | 31 minutes | |
| 24/06/2025 | RM000085 | RM15 5DU | Reactive Call Out | Custom Printer | Printer collar in correct placement Printed Test Label Monoblock door closed and locked on both sides Others | Recalled require as no metel bezel on old custom printer to swap over to new and new printer don’t come with a metel bezel the paper just falls down the gap see video | Software Setting | 1 hours 9 minutes |
| 24/06/2025 | RM000176 | E11 1AA | Reactive Call Out | DB9 lead Install new Stack Roof | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 1 hours 12 minutes | |
| 24/06/2025 | RM000016 | N1 7ED | Reactive Call Out | Custom Printer | Printer collar in correct placement Printed Test Label | Software Setting | 50 minutes | |
| 16/06/2025 | RM010019 | N21 3RF | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | Tested cell lock 34 operational | Fan Software Setting | 23 minutes |
| 23/06/2025 | RM000096 | LU1 1AA | Reactive Call Out | DB9 lead Install new Stack Roof | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) | Fan RBG version No Power Meter Proximity Sensor Software Setting | 49 minutes | |
| 23/06/2025 | RM000007 | SW10 9EN | PPM | Others | Changed printer roll paper and checked that there 2 left in monoblock | None | 15 minutes | |
| 21/06/2025 | RM010050 | GU21 2QT | Reactive Call Out | DB9 lead RGB Controller SW:34 Install new Stack Roof | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | 3 stacks not enabled required a revisit with new stack controls installed new roof to column stack 1. Change control lead between stacks 1 and 2 as wire crushed | Fan Power Meter | 2 hours 53 minutes |
| 20/06/2025 | RM010014 | BH1 4SX | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Changed paper roll as very low | Fan Power Meter Software Setting | 25 minutes |
| 20/06/2025 | RM000006 | SW16 9PQ | Reactive Call Out | Monoblock door closed and locked on both sides Others | Installed new fan unit system now working correctly | Fan | 1 hours 2 minutes | |
| 19/06/2025 | RM000008 | SW9 6AB | Reactive Call Out | Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Tested operation of proximity sensor. Sensor working ok. Magnet and bracket not in correct alignment. Tried to adjust but mono block will need to be removed. 2 man job. | None | 52 minutes | |
| 19/06/2025 | RM000019 | SM4 5HA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 44 minutes | |
| 18/06/2025 | RM000008 | SW9 6AB | Reactive Call Out | Custom Printer | Printer collar in correct placement Printed Test Label | None | 1 hours 16 minutes | |
| 18/06/2025 | RM000070 | KT17 1AA | Reactive Call Out | Monoblock door closed and locked on both sides Others | Installed new roll of paper in printer and and confirm there are 2 roll inside the new paper rolls are not easy to peel off as don’t have the extra side width like the others do | None | 35 minutes | |
| 17/06/2025 | RM000110 | TW3 1AA | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Did not change rgb as at the correct software | Fan Power Meter Software Setting | 28 minutes |
| 17/06/2025 | RM010018 | W10 5AA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 40 minutes | |
| 17/06/2025 | RM000002 | W13 0LE | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Found fan supply cable unplugged from PCB. Re connected. Printer has both collars missing. | Fan Power Meter Software Setting | 25 minutes |
| 17/06/2025 | RM000092 | UB3 3BS | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 30 minutes | |
| 17/06/2025 | RM010025 | Ub8 1qw | Reactive Call Out | Printer collar in correct placement Printed Test Label Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Carried out emergency entry. Re booted system. | Fan Power Meter Software Setting | 1 hours 28 minutes | |
| 17/06/2025 | RM010045 | WD25 9JS | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Helped with antenna signals ###Parcel in cell 52 but Not on mint ### | Fan Power Meter Software Setting None | 2 hours 20 minutes |
| 16/06/2025 | RM010020 | E4 8ST | Reactive Call Out | RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 17 minutes | |
| 16/06/2025 | RM000012 | E3 2EP | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Cooling fan not working. Found protective cover on fan installed wrong way round crushing impeller. Released covers found fan damaged due to overtightened. Connected correctly got fan running. New fan required. | Fan Power Meter Software Setting | 47 minutes |
| 16/06/2025 | RM000076 | SW17 8PN | Reactive Call Out | RGB Controller Test Others | The problem with printer was it had a paper jam cleared jam re feed paper in and printer 5 x labels | None | 55 minutes | |
| 16/06/2025 | RM000085 | RM15 5DU | Reactive Call Out | DB9 lead | RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Custom printer has no bezel which is causing blockage of labels. New printer required. Will recall | Fan Power Meter | 50 minutes |
| 16/06/2025 | RM010037 | KT2 5NZ | Reactive Call Out | DB9 lead | Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 31 minutes | |
| 16/06/2025 | RM010068 | SS6 7JQ | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Incorrect label on site address reported to mint. | Fan Power Meter Software Setting | 55 minutes |
| 16/06/2025 | RM000070 | KT17 1AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 31 minutes | |
| 16/06/2025 | RM000112 | KT20 5DA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Also installed eating from rear to door as had not been done and had a pair of earths in the van | Fan Power Meter Software Setting | 1 hours 13 minutes |
| 16/06/2025 | RM000069 | GU9 7LQ | Reactive Call Out | RGB Controller SW:34 | RGB Controller Test Monoblock door closed and locked on both sides Others | Cell 27 disabled but checked locks and cell is operational | None | 31 minutes |
| 15/06/2025 | RM010013 | SO316LB | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | The bracket at the side of monoblock is tight and will need a smaller one fitted at some point | Fan Power Meter Software Setting | 30 minutes |
| 14/06/2025 | RM000047 | CM12 9AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Replaced stack controllers as supplied. Re booted system. Found software problem reported to mint. | None | 1 hours 58 minutes |
| 13/06/2025 | RM000033 | AL7 1AA | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Front facing camera not working. Check cable for damage , swapped USB port and re booted system. Unable to get an image on test. Reset by Mint and camera produced an image. | Fan Power Meter | 1 hours 18 minutes |
| 13/06/2025 | RM000135 | AL10 0AA | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Locker was off line when arrived at site. Mint remotely opened mono block. Found power meter cable un plugged. Re connected cable and re booted system. Found cells 13/14/15/16/17/18 working incorrectly , re terminated connection in stack controller and got mint to check. Posted parcels into correct lockers. | Fan Power Meter | 1 hours 58 minutes |
| 13/06/2025 | RM000157 | HP2 7XX | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Swapped LED connections in monoblock due to only stack lights operating Swapped USB port for power meter as not operating | Fan Power Meter | 1 hours 16 minutes |
| 13/06/2025 | RM000144 | N7 9GN | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan | 36 minutes | |
| 13/06/2025 | RM000123 | N22 7SH | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Printer jammed with labels. Cleared labels reset printer and tested. Cell 36 not registered as operational. Reported to mint who repaired fault. | Fan | 55 minutes |
| 12/06/2025 | RM010016 | CB7 6AL | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Others | Checked LED connection in mono block , found cable not connected | Fan Software Setting | 59 minutes |
| 10/06/2025 | RM000001 | Reactive Call Out | DB9 lead RGB Controller SW:34 | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides | Fan Power Meter Software Setting | 1 hours 10 minutes | ||
| 09/06/2025 | RM000006 | SW16 9PQ | Reactive Call Out | DB9 lead | Printer collar in correct placement Printed Test Label RGB Controller Test Monoblock door has all fixings Monoblock alarm sensor connected Monoblock door closed and locked on both sides Ensured all Cells are active (not Greyed Out) Others | ***New Fan Required *** | Fan RBG version No Software Setting | 2 hours 6 minutes |